24 x 7 x 365 NOC support
Around the Clock Monitoring and Proactive Service Desk
Our around the clock monitoring helps to detect and correct problems before you even realize they are there. Our online system also monitors and provides automatic detection of quality and reliability issues. Our systems provide automatic failover to backup systems and automatic notifications as soon as an issue is detected.
- Online System Monitor: Automatic Detection of Quality or Reliability Issues
- Automatic Failover to Backup Systems
- Automatic Notification: We will notify you when we detect a problem
- Great Customer Service: Our U.S. based technical support team is available 24x7x365
Our customer’s phone systems and Data Center components are monitored around the clock. Nearly five-hundred separate parameters are continuously watched. Everything is simultaneously monitored from the minute detail of a phone being unplugged all the way to sophisticated performance trend monitoring that tells us whether your business internet connection is working up to specification.
Whenever one of these parameters falls out of normal range, a service ticket is automatically opened and investigated. Star2Star monitors and manages the quality of service on your internal network as well as the Internet connection between your office and our calling termination equipment. Any problem relating to the connectivity, quality of service, or operational health of your phone system, network, Internet connection and calling path are immediately detected and reported to the Network Operation Staff, our engineering team and, if necessary, to your dealer for follow-up.
Star2Star’s automated systems are the first line of defense and typically will automatically detect and respond to nearly all problems. In many cases a problem can be resolved without any human intervention at all as we have built hundreds of self-correcting and redundant features into our infrastructure.